The complete guide
From purchase to your whole team working in their own language, step by step. Most customers are done in 10 minutes.
What Matat Translate is
Matat Translate is a Chrome extension that shows the Shopify admin in Hebrew, Arabic or Russian. Every phrase is written and mapped by hand, and product, customer and order names stay exactly as you wrote them. Nothing in the store itself changes — only what you and your team see in the admin.
- Two parts
- The website (translate.matat.co.il) is where you buy the licence, manage your team and pick a language for each person. The extension does the translating, in each team member's browser.
- One store per licence
- A licence covers one Shopify store, which you choose. On other stores the admin stays in English.
- Plans
- Starter — up to 2 people (including you), one language for the account. Team — up to 5 people, a language per person. Business — up to 15 people, a language per person. Billed monthly.
- What you need
- A computer with Chrome (the extension doesn't run on phones), and access to your store's Shopify admin.
Part 1: Buy and sign in
Choose a plan
On the pricing page, click "Choose" next to the plan you want.
The secure payment page opens. Fill in your details and pay. The invoice is emailed to you separately.
Get the welcome email
After payment you get an email confirming your licence is active.
Your username is the email address you paid with.
Nothing after a few minutes? Check your spam folder.
Choose a password
In the email, click the button to choose a password (at least 8 characters). The link works for 7 days.
Once you've chosen it, you're signed in.
Link expired, or forgot your password? Click "Forgot your password?" on the sign-in page.
Part 2: Choose your store
Find your store's address
Open your Shopify admin and look at the address bar: admin.shopify.com/store/my-store. The part after store/ (here, my-store) is your store.
Enter it in your account
In your account, under the store question, paste the address (the whole admin URL works) and save.
You choose the store once. To change it later, contact support.
Part 3: Install and connect the extension
Install the extension
In your account, click "Install the extension". The Chrome Web Store page opens — click "Add to Chrome" and confirm.
Install the extension (opens in a new tab)
Pin it: click the puzzle icon next to the address bar, then the pin next to Matat Translate.
Connect it
Go back to your account on the site, in the same browser, and click "Connect the extension".
Keep the page open. Within seconds it shows "The extension is connected!".
The extension doesn't run in incognito windows. If nothing happens, make sure you're in a regular window.
Check it works
Open your store's admin. Menus, headings and buttons now appear in your language.
Clicking the extension icon shows your plan, your language and an on/off switch.
Part 4: Invite your team
Each team member gets their own account and installs the extension in their own browser. You control who's on the team and which language each person uses.
Send an invitation
In your account, under "Team", enter the team member's email and click "Send invitation".
The invitation works for 7 days. You can cancel it or send it again.
The number of people depends on your plan, including you. When seats run out, contact support to upgrade.
They join
They get an invitation email and click "Join".
If they don't have an account yet, they click "Sign up" and register with the same email the invitation was sent to, then click "Join" again.
An invitation only works for the address it was sent to, so nobody else can use it.
They install and connect
After joining they land on "Connect the extension", install it and connect it — exactly as in Part 3.
Pick a language for each person
On Team and Business, choose a language next to each person in the team list.
On Starter there's one language for the whole account — choose it under "Account language".
A language change reaches the extension when the browser restarts, and within 24 hours at the latest. To apply it now: open the extension's window and refresh the admin.
Everyday use
- On and off
- The extension's window has a switch. Off puts the admin back in English; on brings the translation back.
- How many computers
- Each team member can connect the extension on up to two computers or browsers. A third connection automatically disconnects the oldest.
- Offline
- Translation happens on your computer, and the extension keeps working for up to 24 hours without reaching our server.
- Removing someone
- In your account's team list, click "Remove". The seat is freed and their extension stops translating.
- Changing plan or cancelling
- Done through support. After cancelling, the licence keeps working until the end of the paid period.
Troubleshooting
- The admin stays in English
- Make sure it's the store on your licence (the extension's window says which store it is), that the switch is on, and refresh the page. Parts of Reports and Analytics are still being translated gradually.
- "Connected" never appears
- Make sure the extension is installed and enabled in the same browser, and that you're not in incognito. If it still doesn't connect, click "Show a manual code" on the connect page and type the code into the extension's window.
- The extension says "Not connected yet"
- Click "Connect the extension" in its window — that opens the connect page on the site.
- No email arrives
- Check your spam folder. You can always request a new link with "Forgot your password?" on the sign-in page.
- A team member can't join
- Make sure they registered with the same email the invitation went to, and that it hasn't expired (7 days). You can cancel it and send it again.
Still need help?
Write to support@matat.co.il and we'll get back to you.